Cancún Mexico

the staff was really what made the difference, they are super engaged and super welcoming! Huge shoutout to Emilio, Nelson, Tariq, Joa, Samarun and Jersey, they were honestly the best GOs we met. life of the party while remaining professionnal.
the rooms definitely need to be renovated, but it was clean and well taken care of. food was great, buffet was our favorite, but i would love to see an adults only section.

After a long flight, my mom and I were greeted with hospitality and kindness by the reception staff. Talia, Susana, and Alonzo were an amazing reception team, welcoming us with warm smiles. Talia even took time to show my Mom and I around the resort and walked us to our room.
I visited Club Med April 2025 during spring break week. The resort was fully booked but didn’t feel overcrowded because of its thoughtful layout and countless activities.

The bellboys were efficient, and gentle handling the luggage. Our luggage was in our room just minutes after we stepped in. So speedy quick! And when we checked out, the bellboy retrieved our luggage and safely kept it in a holding area so we could enjoy the afternoon at the beach before our flight home.

The housekeeping team was exceptional! The ladies cleaned our room with such great care, leaving enough towels, restocking bottled water and removing all traces of sand that had been trekked in.

We participated in many wonderful activities at Club Med. I really enjoy paddle boarding and kayaking.
I was intrigued by sailing and was so pleased to hear that Club Med offers sailing lessons. Our sailing instructor was very knowledgeable, patient and kind. He really took his time, over 30 minutes, giving instructions in English, French, and Spanish and answered questions, making all guests feel comfortable and heard.

As someone who is a picky/plain eater with food allergies/aversions, I was a bit worried coming into this trip that I wouldn’t find food I enjoyed and would go hungry, which has happened on past trips at different non Club Med resorts. However, the kitchen staff at La Hacienda (buffet style dining area) were amazing at preparing all types of food, something for all guests of any age to enjoy.

Chef Irad was amazing at accommodating my food allergies (peanuts, tree nuts, and dairy).
One or two of the pastas were cooked with olive oil instead of butter, making it allergy friendly and enjoyable.

Chef Irad was also accommodating towards my mom who is a vegan. He understood what vegan meant and he went out of his way to make personal sized vegan desserts for my mom and also made sure there was an array of vegan food options for her, and other plant based guests. Chef Irad even let my mom know that next time we come to Club Med to communicate with the staff at time of booking the trip, so he has more time to prepare. My mom was hoping for tofu and we were both hoping for more vegan ice cream (coconut or oat milk based) in the future. As I’m dairy free and really wanted to enjoy ice cream but couldn’t have any, besides a sweet green sorbet.
Chef Irad was just downright amazing, understanding knowledgeable, and caring.
The rest of the kitchen staff were incredible, replenishing dishes and keeping the area clean and hygienic. As soon as we sat down would ask you what you’d like to drink. My mom and I usually got sparkling water (in Spanish, agua minérales.)
My mom enjoys drinking warm water and the staff would always fill her huge hydroflax thermos with utmost care. Before we sat down with our food, they would approach and say “Agua caliente y agua minerales”
They took time to observe guests and met their needs before the guest even could ask.
Axel was amazing at knowing what my mom and I needed and was always quick to take our empty plates away or bring more ketchup when I ran out before I could go get some myself.

The GO’s were all so friendly, kind, helpful, and funny! Every night at dinner and sometimes for lunch, a GO would sit with us. They would recommend activities to do at Club Med and excursions to possibly enjoy.
GO Talia, Susana, Alfonzo, Jersey, Jack Power and his friend who I’m forgetting his name (so sorry) were just downright amazing.
They went above and beyond.

GO Nelson, who taught the Aquagym class, was amazing! He brought so much energy into the class and helped everyone feel seen and empowered. He encouraged everyone and included every person of all ages into the fun water aerobics style class.

The main pool and aquamarine pool were so clean. Every morning and throughout the day, staff would clean the pool environment. Making sure there is no sand, which can make the area slippery, or leafs and bugs in or around the pool area.

The main beach and beach near the water sports was also very clean. The water was clear turquoise blue and the sand was so white! There was a lot of seaweed that would wash up on shore overnight but by morning, the staff worked on clearing it out, using shovels and a bulldozer while guests enjoyed breakfast. After breakfast, most of the seaweed was cleaned up. I enjoyed swimming in the ocean and felt safe doing so as there were lifeguards and beach security patrolling the area.

The water slides were incredibly fun and a wonderful addition. Club Med has a kids cub and teens club with age appropriate activities and caring and kind GOs.

There were so many activities to participate in during the day and different shows every night.
Some activities that I enjoyed were:
paddle boarding, kayaking, sailing, snorkeling, going down the waterside, swimming in the ocean, swimming in the pool, yoga, trapeze, archery, soccer, beach volleyball.

Overall, I had a great trip to Cancun, Mexico and an incredible stay and experience at Club Med!

This was our first club med experience with our family and we had a blast. So many activities! Such beautiful grounds and landscape! Such nice people! Note, it felt like 60% French speaking, 40% English. Would have been 5 stars if our bed wasn’t so hard (after many complaints, they finally added a topper) and if my husband hadn’t gotten food poising (we think it was from him eating a lot of salad - the rest of us were fine, but the rest of us didn’t eat a lot of salad).

Our kids are ages 9 and 12. We were happy with our choice of the Aguamarina rooms as it was quieter there and the pool was lovely, as was Taco Art for breakfast and lunch. Yes, this meant more walking to the main part of the resort but the views and paths were lovely to walk. We ate every dinner in the main Hacienda building.

Ket things to note:

Everyone gets a bracelet that gets you in and out of rooms - no lost key cards was great. Kids could let themselves in the room after kids/teen club.

WiFi doesn’t work great, but works enough, usually. My child’s Apple Watch never connected though. We would have to pick certain times to meet up since watch did not work.

You need the Club Med app to see the daily schedule. Everything is posted there EXCEPT the detailed kids club schedules. Because I made the reservation, my husband had to use my details to sign into the app.

For my 9 year old, there was a daily schedule posted at kids club that was the same every day (see pic attached) except for the 4:30 pm activity - so you had to go check that daily. We got my 9 year old an independence pass allowing him to come and go as he wanted.

Teen club doesn’t have its own building. They just met up every day outside Hacienda and the counselors would post the schedule on a white board by 9:45 am (see pic attached). Wish you could access it somehow else but my teen got used to going over there daily to check what they were up to. She had a blast. Met many friends.

The outdoor exercise classes were so great. Try them!

Other things to note: pools aren’t heated - not sure I could come in winter. We brought all our own snorkel gear so we could go whenever we wanted in front of Taco Art - you have to go really far out PAST the buoys to find the reef, just watch for boats. My kids are strong swimmers so they handled it but conditions were not for beginners. I wore a wet suit top in April.

We did the turtle and cenote excursion. Long day. Kids loved the cenote so I suppose it was worth it. Turtles were fine. Crowded and water is murky, but we did see several turtles.

Overall, it was an awesome trip and I’d do club med again in a heart beat. See my pictures to get excited!