The Grand Massif Samoëns Morillon Chalet-Apartments France

We are a family with 3 children aged 8 and under. I was slightly worried ahead of the trip due to some of the reviews here but we had an incredible stay. The food, skiing, kids club, hotel rooms and facilities were all amazing and everything was so well organised. Shout out to Pascal, Jason and team for always being so helpful and friendly and our ski instructor Nicolas for great lessons and local info! We will definitely be back next year.

We’ve just returned from a wonderful stay at the Club Med Grand Massif Sameons.
This was our third club med winter trip and it was our best experience yet!
The hotel can be a little confusing at first due to the floors and lift system but once you learn to navigate it you really get to enjoy it. The property is new and well maintained.
As we had completed the pre-checkin email, upon arrival the actual check in process was very straight forwards.
We had interconnected rooms which were airy, bright and spacious enough.

The kids club is conveniently located next to the lockers and access to the piste.
Speaking of kids club, both our children (7 & 9) had an absolute blast! And they even joined the evening activities. There were kids from lots of backgrounds and English was widely spoken by all the kids and the GO team. The GO team were truly fantastic; attentive and extremely helpful, they really knew what they were doing. The kids particularly enjoyed Bobby’s company and his trike!

The food was varied and there were plenty of choices for the whole family. The house wine was very drinkable and readily available.

The pool area is good however the main pool’s temperature was a little too cold.
The sauna and steam room were available and regularly used.

A couple of suggestions for Club Med -

• It would be great if parents bracelets could also open kids rooms/ lockers
• Have a sales rep available to discuss potential future bookings with guests
• Heat up the indoor pool - it is too cold

This week long trip with our student son was out of school hols. 1500,800 people approx were the numbers the 2 weeks before. 300?? In our week. This will make a huge difference to whether you feel well looked after or not. I assume similar numbers of staff??

23-30 march pros:
Local flights jet2 from stansted to Gva
Transfer was fine after walking to T1 from T2 but with a friendly club med rep
Excellent checkin and explanation of how this club med ran
Ski hire staff very helpful setting bindings for old dad and young son both with knee issues. Boot change and locker not opening were dealt with rapidly and helpfully
ESF was great - guiding with some technical points for 4-7 adults was ideal
Food was exceptional. We’ve done quite a few summer club meds and a winter one and samoens was far better. Interactions with the chefs serving/finishing plates was really good so it was easy to get just what you liked.
The house white was excellent (gaillac) and the skyline bar area with pool table and big tables for cards/games was quiet and friendly with fun bar staff and zero queue for food or drink. Confit duck/foie gras/veal/venison/seafood plus the bonus of some enhanced Chinese options (Chinese group im residence, club med aiming to cater well for them) were super.
Pool was perfect temp for swimming. If you’re cold, swim?! Or go to the sauna/steam room / hot tub for a warm lounge about.
Guests all seemed to be friendly and got along esp the ski lesson groups

Cons (picky):
TV language selection was difficult, needed multiple resets, maybe due to poor Wi-Fi - we should have tried buying the 30€/ week upgrade really
Ski area starts a bit low for spring skiing but above 2000m was fine
Drunk guy really very abusive in the sauna (French language but didn’t think I spoke French) and was I think part of a day trip as I never saw him again - ugly bald man

This was our third ClubMed ski holiday, having been to the Pregalato resort in Italy the past 2 years
We were a group of 6 adults ( 3 couples) and having enjoyed Pregalato so much previously. we were a bit apprehensive about going to Grand Massif after reading some of the negative reviews.
All I can say is that everything was superb !
The rooms were modern and spacious, the variety and quality of food was excellent, the swimming pool and spa was great, the entertainment was very professional, the bar service very friendly and efficient, all of the staff were really friendly, professional and helpful, and definitely went out their way to make sure guests were having a great experience.
When we went to the restaurant on the second night we were approached by the restaurant manager who had noticed we liked a round table for the 6 of us so she asked if we would like a specific table reserved for us for the rest of the week in the quieter area at the back of the restaurant, which we thought was a very nice touch
( Sorry, I didn't catch her name, but we were very appreciative of her professionalism)
The whole place was spotlessly clean, and our room was serviced every day
to a very high standard.
Yes, there were a lot of kids running around, but it is advertised as a family resort, so this is to be expected
Our Ski guide Tanguy certainly made the week all the more enjoyable for us as he was so friendly and had a great sense of humour. We were lucky to have a good snowfall while we were there, so had some great ski conditions. On one of the days, we had thick fog with poor visibility but Tanguy kept us safe and made sure we still had an enjoyable fun day.
I couldn't find fault with anything in this resort and would definitely return in the future. 10 out of 10 !!